How to Get Money Back from Epic Games

Have you ever found yourself in a situation where you need to get your money back from Epic Games? Whether it’s due to a purchase mistake, a game that didn’t meet your expectations, or simply a change of heart, there are ways to navigate this process. In this detailed guide, we’ll explore various methods to help you reclaim your funds from Epic Games.

Understanding Epic Games’ Refund Policy

Epic Games has a clear refund policy that outlines the conditions under which you can get your money back. Before diving into the refund process, it’s essential to understand the policy. Here’s a summary of the key points:

Condition	Refund Eligibility
Game not installed	Full refund
Game not working	Full refund
Game not as described	Full refund
Change of heart	Partial refund

As you can see, the policy is quite straightforward. However, it’s important to note that refunds are subject to a 14-day window from the purchase date. If you miss this window, you may not be eligible for a refund.

Requesting a Refund through Epic Games Store

The most common method to request a refund is through the Epic Games Store. Here’s how you can do it:

1. Log in to your Epic Games account on the Epic Games Store website.
2. Go to the “Library” section and find the game you want to refund.
3. Click on the game and select “Manage” from the dropdown menu.
4. Choose “Request a refund” and follow the on-screen instructions.
5. Provide a reason for the refund and submit your request.

Once you’ve submitted your request, Epic Games will review it and process the refund within a few business days. Keep in mind that the refund will be issued to the same payment method used for the original purchase.

Refunding a Game Through a Third-Party Platform

In some cases, you may have purchased a game through a third-party platform like Steam or GOG. If that’s the case, you’ll need to follow the specific refund process for that platform. Here’s a general outline:

1. Log in to your account on the third-party platform.
2. Go to the “Library” or “My Games” section and find the game you want to refund.
3. Look for a refund option or contact customer support for assistance.
4. Provide the necessary information and follow the instructions to request a refund.

Keep in mind that third-party platforms may have their own refund policies and timeframes, so it’s essential to check their specific guidelines.

Refunding a Subscription

Epic Games offers various subscriptions, such as the Epic Games Store subscription and the Unreal Engine subscription. If you need to cancel a subscription and get a refund, follow these steps:

1. Log in to your Epic Games account on the Epic Games Store website.
2. Go to the “Subscriptions” section.
3. Find the subscription you want to cancel and click on “Manage” or “Cancel Subscription.”
4. Follow the on-screen instructions to cancel the subscription and request a refund.

Remember that subscriptions typically have a 7-day cancellation period, so it’s important to cancel within this timeframe to be eligible for a refund.

Refunding a Pre-Purchase

Pre-purchasing a game can be exciting, but sometimes you may change your mind. Here’s how to request a refund for a pre-purchase:

1. Log in to your Epic Games account on the Epic Games Store website.
2. Go to the “Library” section and find the pre-purchased game.
3. Click on the game and select “Manage” from the dropdown menu.