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Is Epic Games Refunding Money?
Are you considering purchasing a game from Epic Games but have questions about their refund policy? You’re not alone. Many gamers are curious about the refund process and whether Epic Games is generous with their money-back offers. Let’s delve into the details to help you understand the refund landscape at Epic Games.
Understanding Epic Games’ Refund Policy
Epic Games, known for its popular digital store and game development, has a refund policy that is relatively straightforward. Here’s what you need to know:
| Refund Eligibility | Timeframe | Process |
|---|---|---|
| Physical Copies | Up to 14 days from purchase | Return to the retailer |
| Digital Copies | Up to 14 days from purchase | Through the Epic Games Store |
| Pre-orders | Up to 14 days from the game’s release | Through the Epic Games Store |
It’s important to note that the refund policy may vary depending on the region and the specific terms of the retailer or platform you purchased the game from.
Eligibility for Refunds
Not all purchases are eligible for a refund. Here are some common reasons why a refund might not be granted:
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Game has been played for more than 2 hours.
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Game has been downloaded or installed.
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Game is part of a bundle or promotion that cannot be refunded.
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Game is a digital copy of a game that is not available in your region.
Before requesting a refund, make sure to check the specific terms and conditions of your purchase.
The Refund Process
Requesting a refund from Epic Games is a relatively simple process:
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Log in to your Epic Games account.
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Go to the ‘Library’ section and find the game you wish to refund.
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Select the game and click on the ‘…’ button next to the game’s title.
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Choose ‘Request a Refund’ and follow the on-screen instructions.
Once your request is submitted, Epic Games will review it and process the refund within a few business days. Keep in mind that the refund will be issued to the same payment method used for the original purchase.
Refund Timeframe
The time it takes to receive your refund can vary depending on the payment method:
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Credit/Debit Cards: Refunds typically take 3-5 business days to appear on your statement.
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PayPal: Refunds are usually processed within 24 hours and may take an additional 2-3 business days to appear in your PayPal balance.
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Bank Transfers: Refunds can take up to 7-10 business days to be credited to your bank account.
It’s important to note that the refund timeframe may vary depending on your region and the specific terms of your payment method.
Customer Support
Should you encounter any issues with the refund process, Epic Games offers customer support to assist you. You can reach out to their support team through the following channels:
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Email: [email protected]
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Phone: +1 (415) 856-5100
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Live Chat: Available on the Epic Games Store website
When contacting customer support, be prepared to provide your order number and any other relevant information to help them assist you.
Conclusion
Understanding Epic Games’ refund policy is crucial for any gamer considering a purchase from their store. While the process is generally straightforward, it’s important to be aware of the
